Return Policy

Cancellation

We accept order cancellations free of charge; however, a 20% cancellation fee applies if the order is cancelled more than 24 hours after placement but before shipment. Orders cannot be cancelled once the products have been shipped.

Returns (if applicable)

We accept product returns. Customers may request a return within 30 days of delivery; the customer is responsible for return shipping costs. Returned items must be unused, in the same condition as received, and in their original packaging. If the item received is damaged or incorrect due to an error on our part, the customer will not be charged for the associated shipping costs. A receipt or proof of purchase is required to process the return. Please contact our customer service team to ensure the package is sent to the correct address. Unauthorized returns may not be eligible for a refund or exchange. We do not accept "Freight Collect" (FTC) shipments for returns. Neither the initial shipping costs nor the return shipping costs are refundable. Once we receive and inspect your return, we will issue a refund to your original payment method within 7 business days or process your exchange order within 3 business days. Refunds typically appear in your account within one week of processing.

Return Address :ROOM 68 FLAT D 2/F  WAH HINGINDUSTRIAL  BUILDING NO. 2-6  MAKOK STREET TSUEN WANTT

Custom-order or personalised items do not have a right to 30 days refund.
If the return is caused by the consumer, the consumer shall be held responsible.

Refunds (if applicable)

Once we receive and inspect your return, we will send you an email notification of receipt. We will also notify you whether your refund request has been approved. If approved, we will process your refund; the funds typically arrive within one week of processing, though the exact timing depends on your credit card company.

RETURN PROCESS

Contact our customer service at service@zavelye.com
Our customer service team will respond within 24 hours after your return/exchange request is approved.
Please ship the return package to our warehouse and provide the return tracking information (including the tracking number and shipping carrier) to our customer service email.
Refunds or exchanges will be processed within one week after we receive your returned package. A confirmation email will be sent once your refund or exchange has been completed.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Next, please contact your credit card company, followed by your bank; it generally takes 3–7 business days for the refund to be officially credited to your account. If you have completed all the above steps but still have not received the refund, please contact us at service@zavelye.com.

No restocking fee to be charged to the consumers for the return of a product.;

Return Address: ROOM 68 FLAT D 2/F  WAH HINGINDUSTRIAL  BUILDING NO. 2-6  MAKOK STREET TSUEN WANTT

If you have any other questions Please contact our Customer service at service@zavelye.com